Summary

Here you’ll find answers about:

• • Ordering
• • Payment
• • Shipping
• • Returns & Refunds
• • Order Changes
• • Product Information
• • Customer Support

1. Where do you ship?

We currently ship only within the United States.

At this time, we do not offer international shipping.

2. How much does shipping cost?

We charge a flat shipping rate of $6.99 per order.

There are no hidden shipping or handling fees.

3. How long does shipping take?

Estimated delivery times are:

• Order Processing: 1–2 business days (Monday–Friday)
• Shipping Transit: 2–5 business days (Monday–Friday)

Delivery times may vary depending on your location and carrier operations.

4. What is your daily order cut-off time?

Orders placed before 5:00 PM Eastern Time (ET) are processed as quickly as possible on the same business day.

Orders placed after 5:00 PM ET begin processing on the next business day.

5. Which shipping carriers do you use?

Orders may be shipped using:

• USPS
• UPS
• FedEx

The carrier is selected based on destination and operational efficiency.

6. What payment methods do you accept?

We currently accept:

• PayPal
• Credit Cards
• Debit Cards

Credit and debit card payments are securely processed through PayPal.

7. Do I need a PayPal account to pay?

No.

You may choose the Debit or Credit Card option during checkout and pay securely without creating a PayPal account.

8. When will my payment be charged?

Payment is authorized when your order is placed successfully.

Orders begin processing only after payment has been successfully authorized.

9. Can I cancel my order?

Yes, if your order has not yet entered fulfillment.

Please contact Customer Support as soon as possible.

Once an order has entered processing or has shipped, cancellation may no longer be available.

10. Can I change my order after placing it?

You may request changes such as:

• Shipping address
• Recipient information
• Product size (when available)
• Quantity (when available)

Requests are reviewed based on the current fulfillment status.

11. What is your return policy?

Eligible items may be returned within 60 calendar days after delivery.

Please review our Return & Refund Policy for complete eligibility requirements.

12. How long does it take to receive a refund?

Approved refunds are generally processed within 7 business days after the returned item has been received and approved.

Your financial institution may require additional processing time before the funds appear in your account.

13. Who pays for return shipping?

For approved returns, we will send a prepaid return shipping label to your email.

Simply download, print, and attach the label to your return package.

14. Do you charge restocking or storage fees?

No.

We do not charge:

• Restocking fees
• Storage fees
• Return handling fees

15. How do I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email that includes:

• Carrier name
• Tracking number
• Tracking information (when available)

Tracking information may take up to 24 hours to become active.

16. What should I do if my package is delayed?

Shipping times are estimates and may occasionally be affected by weather, carrier delays, holidays, or other circumstances outside our control.

If your order appears significantly delayed, please contact Customer Support for assistance.

17. What if my order arrives damaged or incorrect?

Please contact us as soon as possible.

To help us resolve the issue quickly, include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

Our team will review your request and provide an appropriate solution.

18. Is my payment information secure?

Yes.

Payments are processed through secure encrypted payment systems. Techtabby does not intentionally store complete credit or debit card numbers on its own systems.

19. Do you sell or share my personal information?

We do not sell your personal information.

We may share limited information only with trusted service providers when necessary to:

• Process payments
• Deliver orders
• Prevent fraud
• Operate our website
• Comply with legal obligations

For more information, please review our Privacy Policy.

20. How can I contact Customer Support?

We’re here to help.

Email: support@techtabby.com

Support Hours

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

21. Where is Techtabby located?

Business Address

100 Braddock Rd
Alexandria, VA 22311
United States

22. Do your prices include hidden fees?

No.

The total cost of your order is displayed clearly during checkout before payment is completed.

Any applicable taxes and shipping charges are shown separately.

23. Can I place an order outside the United States?

At this time, we accept orders for delivery within the United States only.

24. What if I entered the wrong shipping address?

Please contact Customer Support immediately.

If your order has not yet entered fulfillment, we will make every reasonable effort to update your shipping information.

Once the order has shipped, address changes are generally no longer possible.

25. Where can I find your store policies?

Our website provides dedicated pages for:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Cookie Policy
• Payment Methods
• Cancel / Change Order Policy

We encourage customers to review these policies before placing an order.

Still Need Help?

If your question isn’t answered here, please contact us.

Techtabby

Website:

https://techtabby.com

Business Address

100 Braddock Rd
Alexandria, VA 22311
United States

Email:

support@techtabby.com

Customer Support Hours

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)