Summary

• Return Window: 60 calendar days from the date of delivery
• Refund Processing: Within 7 business days after the returned item has been received and approved
• Return Authorization: Required before returning any item
• Return Shipping: A prepaid return shipping label will be emailed after the return request is approved
• Storage or Restocking Fee: None
• Return Shipping Cost: The approved return label must be downloaded and printed by the customer
• Refund Method: Original payment method whenever possible
• Customer Support: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
• Email: support@techtabby.com

1. Our Return Policy

We accept returns for eligible products within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must meet the eligibility requirements described in this policy.

Returns requested after the 60-day return period may not be accepted.

2. Eligible Return Conditions

To be eligible for a return, the item should:

• Be returned within 60 calendar days of delivery.
• Be in clean condition.
• Be free from excessive wear, misuse, or intentional damage.
• Include all original accessories, packaging, and components whenever reasonably available.
• Match the item originally purchased.

We reserve the right to inspect all returned merchandise before approving a refund.

3. Items That May Not Be Eligible for Return

A return request may be declined if:

• The return request is submitted after the return period has expired.
• The product has been intentionally damaged or altered after delivery.
• The product is returned in an unsanitary condition.
• The returned item is different from the original purchase.
• The item is missing significant components that prevent inspection.

If a return cannot be approved, we will notify you by email with the reason for the decision.

4. How to Request a Return

To begin a return, please contact our Customer Support team.

Include the following information:

• Full name
• Order number
• Email address used for the purchase
• Description of the issue or reason for the return
• Photos of the product if the item is damaged, defective, or incorrect (when applicable)

Our team will review your request and respond with the next steps.

5. Return Authorization

Returns must receive approval before being shipped.

If your return request is approved, we will send you:

• Return authorization instructions
• A prepaid return shipping label by email
• Return packaging instructions (if necessary)

Please do not send any item back without prior authorization, as unauthorized returns may not be processed.

6. Return Shipping

Once your return has been approved:

• A return shipping label will be sent to your email address.
• You must download and print the label before shipping the package.
• Please securely package the item to help prevent damage during transit.
• Returns should be shipped promptly after approval.

7. Storage and Restocking Fees

We do not charge:

• Storage fees
• Restocking fees
• Return handling fees

Customers will not incur additional storage-related charges for approved returns.

8. Inspection of Returned Items

After your returned package is received, our team will inspect the item to verify that it meets the return requirements.

Inspection may include:

• Product condition
• Product identity
• Completeness
• Packaging condition
• Signs of misuse or damage

If additional information is required, we may contact you by email.

9. Refund Policy

Once your return has been received and approved, your refund will be processed within 7 business days.

Refunds are generally issued to the original payment method used during checkout.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

10. Partial Refunds

In certain situations, a partial refund may be appropriate if:

• Part of the order is returned.
• The returned item is missing non-essential accessories.
• The product shows signs of use beyond what is reasonably necessary to inspect it.

If a partial refund is issued, the reason will be clearly explained in our response.

11. Exchanges

If you receive:

• An incorrect item
• A damaged item
• A defective item

Please contact us promptly so we can review the situation and provide an appropriate solution.

Exchange requests are handled on a case-by-case basis depending on product availability.

12. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label (if available)
• A brief description of the issue

Providing complete information allows us to investigate and respond more efficiently.

13. Lost Return Shipments

If you use the approved return shipping label, we will work with the shipping carrier if the return package is lost during transit.

Please retain your shipment receipt or tracking information until your return has been completed.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered processing may be eligible for cancellation.

Once an order has been prepared or shipped, cancellation may no longer be possible, and the order will instead be subject to this Return & Refund Policy.

15. Refund Examples

16. Policy Updates

We may revise this Return & Refund Policy from time to time to reflect changes in business operations, legal requirements, or customer service practices.

The latest version will always be available on our website.

We encourage customers to review this page periodically before placing an order.

17. Contact Information

If you have any questions regarding returns or refunds, please contact us.

Techtabby

Website: https://techtabby.com

Business Address:

100 Braddock Rd
Alexandria, VA 22311
United States

Email: support@techtabby.com

Customer Support Hours

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)